As soon as your package arrives with us, we immediately start the corresponding procedure. We take the time to carefully investigate why you are returning the product so that we can determine the appropriate next steps.

Depending on the situation, we may offer the item under warranty for examination or take it back into our inventory after inspection. In some cases, we engage our technical experts at the Haco Technology Center to conduct a thorough investigation.

Our goal is to relieve you as a customer and provide an appropriate solution. Please see below how to submit a return: